Refund policy

Last Updated: October 9, 2026

Return Window

We accept returns and exchanges within 30 days from the date of delivery. Requests submitted after this period will not be eligible.

Eligible Items for Return or Exchange

To be eligible, items must meet all of the following conditions:

• Unworn, unwashed, and in their original condition
• All original tags still attached
• Returned in the original packaging
• Free from any signs of wear, damage, odor, stains, or alterations

Items Not Eligible for Return or Exchange

The following items cannot be accepted for return or exchange:

• Items that have been worn, washed, or show signs of use
• Items returned without original tags or packaging
• Final-sale or clearance items clearly marked as non-returnable
• Items returned after the 30-day return window has expired
• Items damaged due to improper care or customer handling

Items that do not meet the eligibility requirements will not qualify for a refund and will be returned to the buyer at the buyer’s expense.

Returns Due to Product Issues

If the item you received is defective, arrived damaged, or is incorrect (wrong size, color, or style), please contact us at service@auruza.shop within 7 days of delivery. In these cases we will provide a prepaid return shipping label and process a full refund or replacement at no cost to you.

Returns Due to Customer Preference

If you are returning an item because of size, fit preference, color choice, or a change of mind, the return shipping cost is the responsibility of the customer. After we receive and inspect the item, a refund will be issued to the original payment method.

How to Initiate a Return or Exchange

1. Send an email to service@auruza.shop with your order number and a brief explanation of the reason for the return or exchange.
2. Our team will review the request and reply with detailed return instructions. If eligible for free return shipping, a prepaid label will be provided.
3. Securely pack the item in its original packaging with all tags attached.
4. Ship the package using the method provided or a trackable service of your choice.
5. Once the returned item is received and inspected, we will process the refund or exchange.

Refund Processing Time

After we receive your returned item and complete the inspection:

• Refunds are processed within 7 business days.
• The refund will be issued to the original payment method used at checkout.
• Please allow an additional 5–10 business days for the refund to appear on your bank or credit card statement, depending on your financial institution’s processing time.

No restocking fees are charged on any returns or exchanges.

Exchanges

Exchanges are handled under the same eligibility rules and process as returns. Please indicate the desired size or color in your initial email. Exchanges are subject to current stock availability. No restocking fees apply to exchanges.

Contact Information

Email: service@auruza.shop
Phone: +86 184 9618 3395
Business Address: Shenzhenshi Ruikedasi Maoyi Youxiangongsi, Rm.3011, Bldg.C, Jianjin Ind.Park, Donghuan 2ND Rd., Longhua St., Longhua New Dist., Shenzhen, Guangdong, China 518000